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Money Back Guarantee

We want you to be fully satisfied with every item that you purchase online from SmithGarcia Designs. If you are not satisfied with an item purchased online, you may return it within 15 days of delivery for a full refund of the purchase price, provided you give us advanced online notice of your planned return or email notice prior to your return shipping. This advance notice protects us both and begins the formal return tracking process. You must obtain a Return Merchandise Authorization (RMA) code prior to returning any product. You can secure the RMA code on-line by clicking here.

The item must be returned in new condition, in the original box and/or silk jewerly pouch and with all accessories to insure full credit. "New" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product. Shipping and delivery confirmation and/or insurance are your responsibility. United States Postal Service registered mail/confirmation of delivery; United Parcel Service (UPS), or Federal Express are the recommended return shipping methods to ensure third party tracking of your returned item. You own the returned item until it is physically in our hands and are responsible for its confirmed delivery before any refunds/credits are considered.

On items valued over $200 with advanced return notice and subject to our written agreement, we may either send you a pre-paid shipping label or include our agreed shipping cost amount as part of your refund. In certain cases, items over $200 may have a pre-printed return label included when shipped to you and a full 100% refund or credit will be made upon receipt of the returned item. We will advise you of the online tracking service to monitor delivery back to SmithGarcia Designs and we will send you an email confirmation upon receipt of your return package.

All items properly returned under this policy are eligible for a refund or a future purchase credit, at your option. If you choose a refund, the full purchase price minus any special handling fees (Fedex or Collect on Delivery, etc) not included in our free shipping will be paid by a commercial bank check made payable to the name of the purchaser on the shipping instructions only or credited to your PayPal account if you used PayPal as your payment method. If you elect a future purchase credit, then your credit will be in an amount equal to 115% of your origninal purchase price. The extra 15% is our way of saying thank you for continuing to shop with us and assist with your return shipping costs. If you do not use your credit within 60 days, then we will return 100% of origninal purchase price.

It takes 5-7 full business days to process your refund once the item is back in our possession. Business days are Monday-Friday, excluding federal holidays within the United States. We will notify you of the status of your return by e-mail. You may call us at (713) 206-8931 during business hours (9:00am to 5:00pm central time). Go to top

E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Your order has been received. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
  • Your order has shipped. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method used by us, item selected, and your shipping location.
  • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call customer service at (713) 206-8931 immediately so the problem can be addressed. Go to top
Our Privacy Policy
This privacy policy is to inform you of the information gathering and dissemination practices for this Web site, SmithGarciaDesigns.com and SmithGarcia.com. Because we want to demonstrate our commitment to your privacy, we have agreed to disclose our information practices.

This Web site is owned and operated by Tahoe Internet Corp, a Nevada corporation with offices in Las Vegas and a Texas non-resident corporation located in Galveston,TX. We can be reached via e-mail at SmithGarcia WebMaster or by telephone at (713) 206-8931

Visiting Our Web Site
Tahoe Internet Corp dba SmithGarcia Designs is concerned about the privacy of its users and is committed to protecting their personal information. For each visitor to this Web site, our hosted Web server by 4tDomino.com in Atlanta, Ga. automatically recognizes information regarding the domain address of the visitor. You should also know that a number, an IP Address, automatically is assigned to your computer whenever you connect to the Internet. We use these numbers, together with other Web server log information such as domain names and access time, to generate user traffic reports, to track patterns of use, and to generate statistics about user activity on this site. Your IP address is also included on any online purchases or feedback forms for security. The information we collect is used to improve the content of our Web site, used to notify visitors about updates to our Web site and is used by us for our exclusive marketing purposes. We do not at any time share the information we receive about or from visitors to our Web site with any other company or organization. Such information would only be disclosed as required by law.

Using Cookies
We DO NOT send cookies to your hard drive so that we can maintain information about your interaction with our Web site. A "cookie" is a small amount of data that is sent to your browser from a Web server and is stored in your computer's hard drive. It is a very small software file that keeps a log of where people click, allowing Web sites to track customers' surfing habits.

Ordering
When you order from SmithGarcia Designs, we need your name, email address, shipping address, and telephone number. We use this data to process your order, contact you if needed, ship it and send you order and shipping confirmations via email. In certain cases we may separately request your driver's license number if identity verification is required for some reason for a personal check. We NEVER need your social security number for any reason. If you use a credit card for direct payment to SmithGarcia Designs, then this transaction will be handled by telephone call only, unless you agree otherwise. Your credit card number is NOT maintained in any SmithGarcia database online or off-line. You will have to provide it each time you pay by telephone directly with us. Any Pay Now transacations via PayPal are under the control and domain of PayPal. Please see their privacy policy.

In order to protect your privacy, we will not share any of your personal information with any third party, except to fulfill governmental, legal and regulatory obligations (including your obligations under our User Agreement)or pursuant to your explicit authorization. We have instituted safeguards to prevent unauthorized access, maintain data accuracy and ensure that your personal information is only used to provide you with our products and services. Further, our hosting company, 4tDomino.com.com has put in place physical, electronic and managerial procedures to safeguard and secure all personal information about you that we collect and maintained on their servers.

Persons who supply us with their telephone numbers online may receive telephone contact from us to confirm orders and arrange telephone credit card payment directly with SmithGarcia. In certain situations where user identity may be in question and we believe it may be in the interest of all to verify your identify as being the actual person, we will call you at the number provided. Please provide us with your correct phone number on all orders. Land line home numbers are preferred. You will be NOT be solicited and only called if verfication is needed or requirded, nor will your personal information be sold or rented to third parties.

Customer Service
In addition to being able to call our customer service department (1-713-206-8931), you may also email us at Sgarciadesigns@aol.com. When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns.

Customer Feedback Form
You can use this form to give us any input which we will use to improve our site. The only required data is your name and email.

Our Third Party Relationships
We have established several relationships with third parties vendors to best serve our customers.

  1. Web Hosting: Tahoe Internet Corp, the parent company of SmithGarcia Designs operates this Web site pursuant to agreements with 4tDomino.com, the company which operates hosts this web site.
  2. Credit Card Processing: We use PayPal.com to process credit card orders. You must supply them with data for credit card authorization and fraud detection. Please refer to the PayPal Privacy & Security web page for more details on thier privacy polices.
  3. Shipping : We use USPS for all outward bound shipping unless requested otherwise. Go to top

Changes to Privacy Policy
We will notify all customers and account holders of material policy changes as they arise. These changes will be found on this page. Go to top